Support

Welcome to Net Stratix Support

We're here to help you get the most out of our digital solutions and services. Our dedicated support team is ready to assist with any questions, issues, or guidance you may need.

1. General Support

How to Contact Us
For general inquiries or assistance, feel free to reach out through any of the following channels:

2. Technical Support

If you experience any technical issues with our services, please contact our support team directly. Include a detailed description of the problem, any relevant screenshots, and steps to reproduce the issue if possible.

Response Time: Our technical support team aims to respond within 24 hours.
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST

3. Service-Specific Assistance

  • Website Development & Maintenance: Assistance with website functionality, bug fixes, updates, and enhancements.
  • App Development Support: Technical support for app functionality, performance, and integration issues.
  • Digital Marketing & Content Services: Guidance on optimizing content strategies, troubleshooting performance issues, and insights into analytics.

4. Billing and Account Support

For billing inquiries, payment processing, or account-related questions, please reach out to our accounts department at billing@netstratix.com or call our support number.

5. Frequently Asked Questions (FAQ)

Visit our FAQ section on the website for quick answers to common questions. Topics include:

  • Service turnaround times
  • Project and contract policies
  • Technical troubleshooting
  • Billing and payment queries

6. Feedback and Suggestions

We value your feedback as we constantly strive to improve our services. If you have suggestions or comments, please email us at feedback@netstratix.com.

7. Escalation Process

If you require urgent assistance or have a concern that hasn’t been resolved to your satisfaction, please contact our management team at management@netstratix.com for further support.